American Home Pros
Book Now
Legal

Privacy Policy

Last updated June 24, 2026. How American Home Pros collects, uses, and protects your data — including AI features, SMS, cookies, and your state privacy rights.

Privacy Policy

Last Updated and Effective Date: June 24, 2026

At American Home Pros ("Company", "we", "us", or "our"), your privacy is of paramount importance to us. This Privacy Policy describes how we collect, use, process, share, and protect your personal data when you visit our website, interact with our online scheduling tools, engage with our artificial intelligence services (chatbots and interactive features), or utilize our emergency plumbing and HVAC services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, please do not use our website, online reservation tools, or interactive features.

1. Information We Collect

We collect several categorized types of information to provide, secure, and improve our services:

Personal Information You Voluntarily Provide:

  • Contact identifiers: Name, physical home address, billing address, phone number, and email address.
  • Request data: Details regarding your home systems, appliance types, service history, and underlying HVAC or plumbing diagnostic requests.
  • Payment data: Credit card or commercial banking information when you secure services. All payment processing is managed by PCI-compliant third-party financial institutions.

Information Collected Automatically:

  • Access Logs: IP address, geographic location, device hardware details, operating system, and Internet browser specifications.
  • Navigational and Clickstream Data: Pages visited, time spent on various sections of our site, search terms, and direct referral source URLs.

Interactive Technology and AI Inputs:

  • Communication logs: Chat transcripts, text queries, support tickets, and any information or attachments you submit while interacting with our automated tools or live customer service agents.

2. How We Use Your Information

American Home Pros processes consumer personal information for the following specific purposes:

  • To schedule, coordinate, deploy, and execute on-site residential plumbing and HVAC diagnostics, installations, and repairs.
  • To operate, monitor, maintain, and optimize our website, database features, and scheduling algorithms.
  • To deliver responsive customer support through our interactive tools, automated AI chatbots, SMS text alerts, and telephone dispatch.
  • To communicate with you regarding service notifications, reminders, promotional marketing, and system maintenance programs.
  • To evaluate, train, fine-tune, and improve our interactive AI algorithms, virtual assistants, and customer service automation.
  • To comply with local regulatory obligations, state professional licensing laws, safety regulations, and legal inquiries.

3. Consent to Real-Time Monitoring and Transcript Recording

Our Services utilize active tracking, customer support scripts, and conversational AI chatbots to enhance your online user experience. By utilizing these tools, you agree to the following tracking parameters:

  • Real-Time Capture: You acknowledge and explicitly consent to the continuous monitoring, recording, transcription, and logging of your text prompts, navigation tracks, and communications on our website.
  • Third-Party Processing: These communications are processed in real-time by American Home Pros and our trusted customer care software vendors.
  • Opt-Out Action: If you do not consent to this tracking, monitoring, or digital recording, you must immediately close the interactive chat widget and website portal and contact us directly via telephone at (539) 500-1776 for booking and diagnostics.

4. AI-Generated Services, Data Processing, and Model Training

To provide rapid, around-the-clock digital help, we deploy integrated automated machine learning and generative artificial intelligence software ("AI Features"):

  • AI Processing: Any content, information, or instructions you type into our online virtual assistants or interactive booking software ("Inputs") may be processed by third-party model developers (e.g., OpenAI, Anthropic, or specialized scheduling platforms) to deliver accurate replies ("Outputs"). These third parties are bound by confidentiality and security restrictions.
  • AI Model Optimization & Training: We may utilize anonymized, aggregated, or de-identified conversational logs to analyze performance, patch software errors, and train our AI models to provide improved user customer service. Personal identifiable elements (such as credit cards or full social security codes) are stripped or filtered out before diagnostics or analysis occurs. You should refrain from submitting highly sensitive credentials through online chat windows.
  • Model Opt-Out: You can request that your interactive chat data be excluded from automated system optimization by contacting us at askapro@americanhomepros.com.

5. Cookies, Social Media Pixels, and Behavioral Ads

We utilize tracking elements to connect with customers online:

  • Tracking Cookies & Pixels: We embed standard cookies and commercial social network pixels (such as the Meta/Facebook Pixel) on our website. These tools transmit technical navigation telemetry to third-party ad platforms to serve you relevant, local home repair advertisements on external websites.
  • Universal Opt-Out Signals: Our servers recognize and respect browser-implemented Global Privacy Control (GPC) signals. If your browser transmits a GPC instruction, our systems will automatically opt you out of third-party tracking pixels and analytic cookie behaviors.
  • Cookie Controls: You can configure your general internet browser settings to block or delete tracking cookies. However, disabling all cookies may prevent key portions of our online automated booking software from compiling correctly.

6. Sharing Your Information

We do not sell, license, or rent your personal data to unaffiliated third-party entities for independent marketing or monetization. We share your information solely under these rules:

  • Service Providers: We share processing information with trusted third-party cloud hosting agents, booking management systems, AI partners, payment processors, and customer support networks who assist us in managing everyday business operations. All providers are contractually obligated to encrypt, secure, and guard your private data.
  • Safety and Compliance: We disclose records only when necessary to enforce our legal Terms of Use, protect the safety of our field technicians, prevent fraud, or satisfy binding administrative subpoenas, court orders, or regulations.
  • SMS Exclusions: Notwithstanding anything in this policy, mobile numbers, consent logs, opt-in data, and SMS parameters collected for text messaging are never shared, leased, or sold to third-party affiliate networks or outside brokers for marketing or promotional actions.

7. Modern Consumer State Privacy Rights (CCPA, CPRA, TX TDPSA, etc.)

Depending on your official US state of residence (including California, Texas, Colorado, Virginia, Florida, and others), you hold specific, structural rights over your personal data:

  • Right to Know and Access: You have the right to request documentation detailing what categories of data we have collected, where we sourced it, and how it is shared.
  • Right to Correction: You have the right to request that we correct inaccurate or out-of-date personal facts in our databases.
  • Right to Deletion: You can request that we permanently delete personal information collected from you.
  • Data Retention Exemption: Please note that your right to delete information is subject to legal and regulatory business exemptions. American Home Pros must keep record histories (such as invoices, addresses, and service notes) to satisfy legal requirements of the Oklahoma Construction Industries Board and state plumbing/HVAC licensing regulations.
  • Right to Opt-Out of Profiling: You hold the right to opt-out of automated profiling systems used to make decisions carrying legal or financial consequences.
  • Exercising Your Rights: To submit an administrative privacy request, please call us at (539) 500-1776 or contact our privacy team. We do not discriminate against any consumer who exercises their privacy rights.

8. Data Security and Retention Standards

  • Data Security: We maintain appropriate physical, logical, administrative, and technological safety measures to defend your files from unauthorized entry, leaks, alteration, or destruction. However, no transmission over the internet or computerized database storage is 100% immune from security incidents.
  • Data Retention: We retain your personal data for as long as your customer account remains active, as needed to coordinate home services, or as required by state statutes, tax audits, and professional licensing authorities.

9. SMS/MMS Mobile Privacy Policy Addendum

Our text alert program strictly emphasizes your mobile privacy:

  • Explicit Consent: By opting-in to receive automated schedule updates, dispatch alerts, or service specials, we log your mobile number and electronic consent.
  • No Affiliate Transfers: We do not trade, lease, or share your text consent with any affiliate networks, parent corporations, or external entities. Texting data remains isolated in our secure portal strictly to support your home repair projects.
  • Fast Unsubscribe: You can immediately revoke consent to text alerts at any point. Simply reply "STOP" to any text message from American Home Pros.

10. Contacting Us and Trade License Identifiers

If you have questions regarding this 2026 Privacy Policy, our automated tracking, or wish to edit your data profile, please reach out to us:

Corporate Mailing Addresses:

  • 6020 West 55th St, Unit 3, Tulsa, OK 74107
  • 709 West Main Street, Jenks, OK 74037
  • 912 West Main Street, Collinsville, OK 74021

Direct Dispatch & Support Phone: (539) 500-1776

General Support Email: askapro@americanhomepros.com

Active State Trade Certifications:

  • Oklahoma HVAC Mechanical License #: 176871
  • Oklahoma Plumbing License #: 077803